FAQ

Frequently Asked Questions

New York: Manhattan and surrounding areas.
New Jersey: Hudson, Bergen, Passaic, Essex, Union, Middlesex, and Monmouth counties.

We can book an appointment within 24 hours. If you have a special occasion and need your carpets cleaned before then, schedule your cleaning at least two days before your event. If we are picking up your rug, then make sure to schedule your appointment ten days before your event.

It is ideal not to let anything come in contact with the carpet until it is dry. Minimal steps can be taken across the carpet if necessary with stockings or booties on once it is dried to the touch.

Be extra careful when transitioning from a wet carpet to a hard surface floor; your feet can be slick on the bottom.

Carpets can take anywhere from 8 to 24 hours to dry after a carpet cleaning. Fans and open windows ( in areas of low to no humidity) can help speed up the process.
Cranking up the heat in your home to help dry the carpet is unnecessary. The best thing aid drying time is airflow. Keep the temperature in your home comfortable and keep the air moving with fans.
Yes, you can rent an air mover machine. Air movers can speed the drying process to almost half the time. Talk to one of our representatives if you are interested in renting an air mover.
Depending on the size, It could take between 30 minutes to 1 hour.
It is not ideal, and you should avoid it. When rugs are cleaned at your home, potential cleaning issues cannot be adequately controlled, hardwood or stone floors could get damaged, and only the rug’s surface is clean.
When the rug is cleaned at our facility, we have the means to control cleaning-related issues and effectively address pet odors, stains, fringes, etc. Unfortunately, not all rug cleaners are experienced enough to safely and adequately clean rugs, mainly hand-made and Oriental rugs. We have almost 30 years of experience that gets applied to the care of your rug!
Yes, we do. Our upholstery cleaning technicians are certified by the IICRC, and besides wool and canvas, we do rayon, cotton, linen, velvet, tapestry, leather, and many other fabrics.
No guarantees are made until we inspect the stain. Once we assess it, we’ll inform you.
Yes, we do; it’s part of our specialties.
No, pick-up and delivery are complimentary.
Yes, we do express estimates. You can let us know the type of material and size and will give you a rough estimate. Do know that once we are on-site our technician will confirm the provided information and solidified estimate.
We are proud of our services and the quality of work we do. Our 100% Satisfaction Guarantee states that if you are not satisfied with our services, we will work to make it right until you are satisfied.
In general, we complete our cleaning services in about ten business days. While we do work as quickly as possible, circumstances may exist where we will need to keep your rugs longer, such as the case of rug repairs or decontamination treatments. But we will discuss timelines with you before beginning any work on your rugs.
No, we only use products formulated specifically to be safe for the fibers and dyes found in quality rugs. Our site is a controlled space designed exclusively for taking care of your rugs.
Stain and fiber protectors are a good idea, but they are not all equal. There are two main types: water-based (over-the-counter) and solvent-based (professional). In either case, re-application after a professional rug cleaning is recommended. Protectors typically work best on new or newly cleaned rugs.
The primary function of a rug pad is to help reduce wear in heavy traffic areas, but they also provide some level of noise control, add comfort underfoot, and help keep rugs from shifting suddenly. If you need more incentive, TWO of the custom-fit rug pads we carry even offer a pet urine barrier layer to protect your hard-surface floors from becoming damaged from pet accidents. Just ask us to help you decide which pad is best for your rug!
Yes, we are certified, bonded, and insured.
The best thing you can do to maintain your carpets and keep them in the best shape possible is with regular and proper vacuuming. Frequency and consistency are important to keep carpet fibers from crushing and dirt from settling deep into fibers. Make sure to vacuum in overlapping rows and go slow enough for the machine to have enough time for good suction power.

Spot cleaning right when stains, spills, and accidents happen is vital to keeping your carpets spot-free. Remember to always gently blot when cleaning a spot and never rub.